FAQ

You're not the first to ask, to let us help! If you don't see the answer to your question, send us an email and let us know. 

Our team would love to help you!

CAN I EDIT or CANCEL MY ORDER?

We strive to process and ship your orders as quickly as possible. For this reason, we are unable to edit or cancel orders once they have been processed. Please double check your shipping address prior to placing your order, as this cannot be updated after an order is processed.  If you need immediate assistance after placing an order, please call the store during business hours at 229-244-1807.


CAN I USE A DISCOUNT CODE ON A PREVIOUS ORDER?

No. Discount codes can only be applied to future orders.


CAN I USE MORE THAN ONE DISCOUNT CODE?

No, only one discount code can be applied per order.


ARE ANY BRANDS EXCLUDED FROM PROMOTION CODES?

Yes, there are certain brands that are excluded from promotions due to our contracts with vendors.  If your code does not work on a particular product, it is excluded from the promotional period.


HOW AND WHEN WILL MY ORDER SHIP?

Most products are shipped from our store in Georgia via USPS or UPS, depending on the shipping method selected at checkout.  Please allow up to 24 hours for orders to be processed.  Orders placed on holidays or outside of business hours will be processed the following business day.  

* If you need same day pick up, please contact the store at 229-244-1807 for special requests.


SHIPPING RATES, AVERAGE TIMELINE, PRICE:

USPS Standard: 4-8 BUSINESS DAYS, $8.95
UPS Ground: 3-5 BUSINESS DAYS, $10.95
Express: 1-2 BUSINESS DAYS, $24.95 (Saturday/Sunday orders marked Express will ship on Monday)
Orders over $250: Free Shipping

WHAT IF MY ORDER IS LABELED AS DELIVERED BY THE SHIPPING CARRIER, BUT I HAVEN'T RECEIVED IT?
The shippers we use are most often times very reliable.  If you are experiencing any delays or have questions, please email us at support@onlyoptionsvaldosta.com

DO YOU SHIP INTERNATIONALLY OR TO CANADA?
Yes, we sure do!  We love to see how far our pieces can travel!  Prices will vary (usually between $25-$55).  Shipping rates will be available at checkout.

ANY OTHER QUESTIONS?

SUPPORT@ONLYOPTIONSVALDOSTA.COM